Patients & Family

Guest Services

We offer a number of services for our patients' friends and family.

Find information about the visitor's center, hospital shops, visiting hours, parking and directions.

Guest Meal Service

Guest trays for visitors may be purchased for $8. Please ask the nurse on your floor how to purchase a meal tray for your guest.

Cafeteria

Our cafeteria is open during the following hours:

Weekdays
Breakfast: 6:45 a.m. to 10 a.m.
Lunch: 11 a.m. to 2 p.m.
Dinner: 4p.m. to 7 p.m., grill service only
Weekends
Breakfast: 6:45 a.m. to 10 a.m.
Lunch: 11 a.m. to 1:30 p.m., grill service only
Dinner: 4 p.m. to 7 p.m., grill service only

Smoking

For the health and safety of our patients, staff and visitors, Medical City is a smoke-free environment.  Please refrain from smoking anywhere on the hospital campus, including parking garages.

Wireless Internet

Free wireless Internet access is available throughout the facility for our patients and their families.

E-mail a Patient

If you would like to send a quick note to a patient at our facility, send an email to MedCityGR@HCAHealthcare.com with your message. Please be sure to include any information required to make sure your message gets to the right person, and our guest relations staff will deliver your email.

Loan Beeper Service

Visitors with a critically ill family member or a child in pediatrics may check out one of our beepers. These keep you in touch with the hospital, yet allow you the freedom to run errands or even go home for a short time. To request a beeper, please contact security at 972-566-4800. A refundable deposit fee of $20 is required for this service.

Pastoral Care

A time of illness can be very trying for family or members and friends. For your comfort, the chapel, located in the atrium of Building A, is open to every denomination at all times and staff chaplains are available 24 hours a day. If you would like a chaplain to visit with you, please tell the nurse or call the operator.

Social Services

Patients sometimes require special needs while in the hospital and when planning to return home. Our licensed social workers and case managers provide a variety of services to assist patients, their families and friends. These services include:

  • Psychosocial assessments
  • Community resources 
  • Supportive services 
  • Counseling 
  • Discharge planning 
  • Crisis intervention 
  • Information and referrals 
  • Patient advocacy

Travel Services

If you are visiting from out of town, we have special arrangements with several area hotels to provide discount rates for the families of patients. Click here for hotel listings.

Lost and Found

Lost and Found is located in the Security Office, Building B, suite 203. You can contact security at 972-566-4800.

Visitor's Center

The Visitor's Center, located in the atrium of Building A, can provide a welcome respite for visitors. Feel free to visit us for information on the hospital, Dallas area and common health conditions. Copier and fax machines are also available.

Atrium Shops, Restaurants and Services

Click here to locate shops, restaurants and other services provided at Medical City.