Patients & Family

Billing Information

Medical City focuses on providing you the best available healthcare. We also want our billing services to be as convenient as possible.

View or Pay Bill OnlineBill Payment and Inquiry

Medical City focuses on providing you the best available healthcare. We also want our billing services to be as convenient as possible. This information should answer most of your questions about the billing process. If not, visit the frequently asked questions section of our website.

If you have additional questions, contact our billing office toll free at 866-656-8769 between the hours of 8:00 am - 5:30 pm, Monday - Friday, or via email at HCA.CustomerService@HCAHealthcare.com.

Bill Summaries

Depending on the type of service you receive, you may receive separate bills from ancillary providers such as:

  • ER physicians
  • Radiologists
  • Pathologists
  • Anesthesiologists

The hospital is not responsible for the billing, contracting or collection of these services. These groups may not be contracted with your insurance carrier. If your insurance carrier does not contract these groups, you may be responsible for payment to the providers.

To obtain a detail bill of your charges, call customer service toll free at 866-656-8769. If you have clinical questions or dispute receiving any of the charges, you may request a nurse audit.

Billing Process

Each time you register at Medical City for a new medical service, we will make copies of your insurance card and driver’s license and assign an account number. We recommend always carrying your most recent insurance card with you if possible. With accurate information, Medical City can expedite forwarding your claim to the appropriate insurance company. We will file with your primary and secondary health insurances. Members of managed care plans should check with the insurance prior to scheduling an appointment to ensure participation of our hospital. Payment is expected at the time of service for those without insurance or if your insurance excludes certain services.
Hospital bills are normally submitted to your insurance company within 4 days of discharge or outpatient service. After your insurance makes their payment, you will be notified of your portion.

Insurance Payments

Texas law requires HMO and PPO to pay all claims within 45 days. Depending on the amount of your claim, our billing office will contact your insurance to check on the status of the payment. If your HMO/PPO fails to pay your claim within 45 days, we will notify you with a letter and request that you follow up with your insurance company to see if the claim is pending additional information from you. If no payment is received within the next 30 days, you will receive another letter notifying you that the account may be referred to our outside agency for collections.

After your insurance company makes their payment, you will be notified of your portion. Most insurance companies will send you an explanation of benefits.

Patient Payments

After receiving a bill, you will have 14 days to submit payment. If payment is not received within 14 days, our National Patient Account Services (NPAS) will contact you for payment arrangement on the balance. You may make payment arrangements with NPAS or pay your account online using a credit card. Electronic check payment is also available by calling toll free 866-656-8769 with your check information.

Delinquent Accounts

If your account is outstanding for more than 90 days, it may be referred to our outside collection agency, NCO. At that time, the account may be reported on your credit report. We will work with you as much as possible to prevent this happening.

Billing Contact Information

Phone: 866-656-8769

Automated service is available 24 hours a day. Customer service representatives are available Monday through Friday from 8 a.m. to 5:30 p.m. CST.

HCA Patient Account Services
10030 MacArthur Boulevard
Suite 200
Irving, Texas 75063

Email: HCA.CustomerService@HCAHealthcare.com

Please note: As you are aware, general Internet e-mail is inherently not secure. We recommend that items considered confidential or private in nature not be communicated through e-mail (i.e. social security numbers, diagnosis information, credit card numbers, etc.). When conveying confidential or private information, please contact the business office directly at the phone number listed on your statement. All payment and account information obtained in other areas of our Website is encrypted or encoded securing the information so only the intended recipients can read it. Please be aware that use of the Bill Payment function above requires 128-byte encryption. You will be unable to use the service if your computer is not set-up to accommodate this system.