Mission, Vision and Values

Exceptional customer service is the cornerstones of Medical City—you’ll find we are committed to friendly smiles and a willingness to help all of our guests. This commitment is affirmed in our Patient Promise pledge and standard of behaviors—a document that all employees sign every year. Also critical to our strong culture:


Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we strive to deliver high quality, cost effective healthcare in the communities we serve.

Vision Statement

We are committed to excellence and innovation and inspiring other organizations to join in our passion.

Statement of Values

  • We recognize and affirm the unique and intrinsic worth of each individual.
  • We treat those we serve with compassion and kindness.
  • We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives.
  • We treat our colleagues as valuable members of the team and pledge to treat one another with loyalty, respect and dignity.

Six Keys

  • Exceptional Care – achieve excellent patient outcomes
  • Patient Loyalty – provide an outstanding patient experience
  • Employee Pride – achieve world-class employee pride
  • Physician Engagement – align with engaged and inspiring physicians
  • Fiscal Performance – fulfill our financial commitments
  • Community Involvement – participate in activities that build our community